FAQ
Frequently Asked Questions
Everything you need to know about Screen Pulse digital signage platform.
Screen Pulse is a modern cloud-based digital signage platform that helps organizations create, manage, and display dynamic content on screens. Unlike traditional signage solutions, Screen Pulse focuses on integrations and data-driven content, automatically pulling live data from your business systems to keep screens updated in real-time without manual effort.
We provide trial access as part of a signed agreement. Screen Pulse is delivered as a B2B solution with annual contracts, not self-service sign-up. Contact our sales team to arrange a demo and trial access.
Once your account is set up, you can start creating and deploying content immediately. With our plug-and-play Screen Pulse Player, you can have your first screen running within minutes. For existing hardware, simply install our app and connect to your account.
The Core Plan gives you everything you need to run digital signage across any number of screens. It includes our cloud CMS, playlists & scheduling, media manager, remote updates, and all standard apps. Premium apps are available separately and can be added at any time.
Enterprise includes all Core features plus premium app integrations, single sign-on (SSO), team workspaces and roles, remote device management, emergency alerts, a dedicated Customer Success Manager, and premium support. Enterprise is available for organizations with 50+ screens.
Premium apps are billed separately in the Core plan, with each app priced individually. Once licensed, an app can be used across unlimited screens in your organization. Enterprise customers get access to all premium apps as part of their plan.
The Core plan has no minimum - you can start with a single screen. The Enterprise plan requires a minimum of 50 screens.
Yes. We provide special pricing for nonprofit organizations. Contact our sales team to learn more about nonprofit discounts and how we can support your mission.
Absolutely. Add new screens or apps at any time. The Core plan is ideal for small to mid-size deployments, while the Enterprise plan is built for organizations scaling to 50+ screens.
Screen Pulse works with the Screen Pulse Player (plug-and-play) as well as Android devices, Amazon Fire TV, Raspberry Pi, or any modern browser. This flexibility makes it easy to use the hardware you already have or deploy our preconfigured player for instant setup.
No. You can test Screen Pulse on your laptop, desktop, smartphone, or tablet. This makes it easy to preview and configure content before deploying to physical displays.
Yes! Screen Pulse works with any modern display. You can use your existing TVs and monitors - just connect them to a supported player device (Android box, Fire TV, Raspberry Pi, or our Screen Pulse Player).
Screen Pulse supports both landscape and portrait orientations. You can configure each screen's orientation in the settings and create content optimized for either format.
Apps are pre-built integrations and widgets that display dynamic content on your screens. Each app connects to specific data sources - such as scheduling systems, donor databases, social media feeds, or weather services - to keep your content automatically updated in real time. In addition to integrations, many apps also include customizable templates that can be easily configured. This allows you to create multiple variations of the same app by adjusting its settings, layouts, or data connections - all without needing to redesign your content.
With the Core Plan, standard apps are included at no extra cost. Premium apps require separate licensing but can be used across unlimited screens once licensed. Enterprise customers get access to all premium apps.
Yes! Once you have access to an app (whether included or licensed), you can create unlimited instances of that app and use it across any number of screens in your organization.
Standard apps (like Clock, Weather, YouTube, and basic media players) are included with all plans. Premium apps are specialized integrations for specific platforms like Daxko, Upace, Y360, GroupEx Pro, and advanced dashboard tools.
Yes. We actively develop new integrations based on customer needs. Contact us to discuss your requirements - if it's a common need, we may build it into our app library. Custom development is also available for Enterprise customers.
Update frequency varies by app. Real-time apps (like schedules and dashboards) refresh every few minutes, while others (like weather or social feeds) update hourly. You can configure update intervals for many apps.
Yes. Most apps offer customization options including colors, layouts, and display preferences. You can tailor each app instance to match your branding and screen requirements.
Screen Pulse supports most standard media formats including images (JPG, PNG, GIF, WebP), videos (MP4, WebM), documents (PDF), and web content (HTML, URLs). Specific format support may vary by player device.
Use playlists to organize your content, then assign playlists to screens with flexible scheduling. You can create recurring schedules, one-off campaigns, or use our calendar-based scheduling for precise control over what plays when.
Yes. Screen Pulse offers flexible scheduling including date/time ranges, recurring schedules (daily, weekly, monthly), and calendar-based scheduling. Perfect for seasonal content, events, or time-sensitive messaging.
Nested playlists let you include one playlist inside another, making it easy to reuse content across multiple schedules. For example, you might have a standard "announcements" playlist that's nested into different daily schedules.
Yes. Screen Pulse can display web pages, embedded dashboards (like Power BI or Tableau), and custom HTML content. This makes it perfect for displaying live data, analytics, and interactive content.
Most apps cache their content locally on your player device, so they'll continue displaying the last-known content during internet outages. Content updates when connectivity is restored.
Your screens will continue playing cached content. Once internet connectivity is restored, screens automatically sync and update with the latest content. This ensures uninterrupted playback even during network issues.
Storage requirements vary based on your content. For typical use (mix of images, videos, and apps), 8-16GB is sufficient. Larger video libraries may require more storage. Our player devices come with adequate storage for most deployments.
Yes. You can create groups and organize screens by location, department, or any custom criteria. This makes it easy to manage content across multiple locations or teams.
Screen Pulse uses industry-standard security including encrypted connections, secure authentication, and regular security updates. Enterprise customers also get single sign-on (SSO) integration for enhanced security.
All plans include 24/7 professional support via email and chat. Enterprise customers get premium support with faster response times and a dedicated Customer Success Manager.
Screen Pulse is designed to be intuitive and user-friendly, requiring minimal training. We provide documentation, video tutorials, and onboarding assistance. Enterprise customers receive dedicated onboarding and training sessions.
Enterprise customers receive professional design support to help create engaging, on-brand content. Core plan customers can access our design templates and guidelines, or work with our team on a project basis.
Yes. Enterprise plans include emergency alert integration, allowing you to override regular content with urgent messages across all or selected screens instantly.
Yes. Screen Pulse provides remote monitoring so you can see the status of each screen and verify content playback. Analytics and proof-of-play features are on our roadmap.
We're developing AI-powered content generation, intelligent playlist creation based on engagement, AI insights for content optimization, and an AI chatbot for in-app support. These features will help automate content creation and improve engagement.
Yes. Screen Pulse supports social media content including YouTube and Vimeo. Additional social media integrations can be added through our app library or custom development.
Basic monitoring and reporting are available now. Advanced analytics including proof-of-play, engagement metrics, and performance reporting are on our roadmap for upcoming releases.
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